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Wholesale?

If you are a wholesale member, please log into your account before you add any products to your basket.

Click here if you would like to apply for a wholesale account.

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Payments Accepted

We have a number of options available for payments including direct deposit, paypal and credit card payments through a secure site.  If you are placing an order as a customer through email and not through our website and would like to pay by credit card please call 0411 454 340 to arrange payment (I will never ask for credit card details through email).

Shipping

All items are posted through Australia Post. Please allow between 7-10 working days for delivery of your item, although it generally will be much quicker than that.  Orders are not always posted same day as order is placed.

Once I have posted an item, I will not be held responsible for items missing in transit. 

Should you require tracking on your items please select EXPRESS post.

****Please Note during promotional periods of FREE Shipping express is not available***

International orders usually take up to 14 days, please contact me if you still have not received your order.

Refunds

Please select your purchase carefully as most products cannot be returned for a refund or exchange due to "change of mind".  These products include any products designed to sit against the skin eg. nappies or breast/menstrual pads.  I do give measurements where required so please make sure you have taken the proper measurements prior to purchase.  If any of the said products are faulty or not stitched correctly, they can be returned and exchanged for a replacement (no refund, only exchange - however postage to me will be refunded).  If you find nappies just don't sit right please email me at admin@twinklelily.com so we can discuss further.

Discounts

  • Multi-buy discount of 10% applies across certain product lines when 4 or more items are purchased